Category Archives: FAQS

How To Display Custom Fields in Widgets

Displaying custom fields in widgets is very easy and it can be done by using the Custom Profile Fields shortcode.

The following shortcode can be used to display custom fields in your custom page templates.

[usersultra_user_custom_meta_info fields_list='first_name:First Name,last_name: Last Name' within_widget='yes']

Using the Custom Profile Fields shortcode in Widgets:

1 – Click on Appearance & Customization – Widgets & Modules.


By default the new widget is added in the Unavailable Widgets section and you have to drag&drop it in the Available Widgets Area.


Once you have dragged and dropped the widget you have to click on the “Apply layout” button. This is important, otherwise the front end users profile won’t display the new widget.


Click on one of your user’s profile and you will see the following widget:


How To Change the Plugin Language?

Changing the default language can be done by editing the wp-config.php file of your WordPress website.

You can edit it by using simple text editor.


Please note:

A corresponding MO file for the chosen language must be installed to wp-content/languages. For example, install to wp-content/languages and set WPLANG to ‘de_DE’ to enable German language support.

The “xoousers-” prefix should be specified.

 Please note 2:

On WordPress 4.1 you may need to adjust the language settings in the WP Dashboard. Click on Settings – General and you will see the following screen.


Updating Your Users Ultra Pro Plugin

A notification message should appear on your WordPress dashboard. You can check if there is a new version of Users Ultra Pro by clicking on the Plugins – Installed Plugins link.

If there is a new version you will see a notification similar to the displayed below.


All you have to do is clicking on the “Update now” link and Users Ultra Pro will be automatically updated to the last version.

Forcing Update Checking:

Sometimes you will need to “force” the update, that can be done by clicking on the “Update” icon.

Please check this screenshot.

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Click on the “update” icon displayed at the top navigator bar and you will be taken to the WordPress Updates page.

If you don’t see the new version of Users Ultra Pro, you may need to click on the “Check Again” button. If there is a new version you will see it in the “Plugins” section. That section displays plugins that have a new versions available.

Just check Users Ultra Plugin then click on “Update Plugins” button.

That’s it!

You should be able to use the latest version of Users Ultra Pro.

User Registration Is Currently Not Allowed

This issue is related to the way WordPress works. By default the registration is turned off by WordPress. So, all you have to do is turn it on.

In order to allow visitor to register in your website you will need to activate this option in your WordPress admin.

Please go to WordPress Settings – General.

Make sure that the Anyone can register option is checked.

I Can’t see User Profiles

This can be caused by different issues. Usually, it’s due a misconfiguration, these below are some tips that may help you to resolve it.

1)    WordPress Permalink Structure Settings:


2) Users Ultra Permalink Structure Settings:

Go to WordPress Settings – Permalink.

Users Ultra Pro uses different slugs for creating the user profile; the profile slug can be set by going to the “Permalink” tab. Please check the following screenshot.

For example:  if you profile’s URL looks like, then the profile slug should be set to “profile”, if you use a different slug for your profile’s URL please make sure to set the same slug in the “slug” box.

3) Very Important:

In this example we’ve created the page “View Profile” which has the slug “profile”.

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We have to set the same page we’ve just created in the Permalink tab. Make sure you’re using the same slug. If you used the slug “member-profile” then make sure that the page has that slug as well. They should match, otherwise you will get a 404 error.


Installing Users Ultra

Once you’ve created your license you will be able to download the .zip file to your computer.

Please follow these steps to install your copy of Users Ultra.

Step 1:

Get in your pro account by logging in here and click on the “Get Latest Version” button.
step 1

Step 2:

You will be taken to the following screen, just click on the download icon and save the .zip file in your local drive.

step 2


Step 3:

Go to your Plugins Administration in WordPress Dashboard and click on the “Add New” link.

step 3

Step 4:

Then click on the “Upload Plugin” link.

step 4

Step 5:

You will be taken to a screen that will let you upload Users Ultra from your local drive. Just select the .zip file and click “Install Now”.

step 5

You should see the following message if everything worked the way it should. If you get an error message, please contact us at our forums.

step 6

Step 6:

You will need to “activate” the plugin right after it has been uploaded and installed. To activate it, just click on the “Plugins” link and click on the “Activate” link as displayed in the below image.

step 7

Step 7:

These message are displayed by the plugin the first time you install it. We highly recommend you clicking on the option that creates the basic Users Ultra pages.

step 8

Congratulations !!!. You’re ready to start using Users Ultra.